1. BUSINESS INFORMATION

When you shop from helenaskolling.se you shop from Helena Skolling Creative AB with organizational number 556737-0555. VATSE556737055501.

For information regarding how your personal data is handled – please refer to the regulations about GDPR paragraph 8.

 

2. PRICES

All prices on helenaskolling.se are listed in Swedish kronor (SEK) and include VAT, excluding shipping costs. The total cost of the purchase will be clearly stated before you reach the checkout. Please note that additional costs may apply that we do not account for such as any possible costs/taxes that might occur when you pick up your package in your local country.

 

3. DELIVERY

We try to ship your order within 1-2 business days after the order has been received. If by any chance your product is out of stock despite placing your order, you will immediately be notified of this via the email adress used at registration when you placed your order. 

 

4. SHIPPING

For shipping, we use logistic company Postnord. Any potential costs related to shipping are stated in connection with the purchase. 

  

5. COMPLAINTS

If you have complains ot your purchase, please inform us via email info@helenaskolling.se. I will do everything in my power to fix the problem.

 

6. REFUNDS

From the time that you as buyer has received your goods, the right of withdrawal is valid for 14 days. This is according to the law on distance contracts and agreements outside business premises (SFS 2005: 59). 

In case you want to undo your purchase and return the goods it has to be in substantially unchanged condition. You will be returned the purchase price for the goods, including shipping cost. You pay for the return cost.

HOW TO MAKE A RETURN
1. Contact info@helenaskolling.se
2. Subject: Return + your order number.


   

7. PAYMENT

We require payment for the goods from the time it is sent from us – either via card or Klarna. When you shop with us, the payment is processed by Shopify Payments which is an electronic payment solution for e-commerce. Card information is always encrypted using SSL / TLS. All card information is stored in accordance with the card network regulatory framework around PCI DSS, Level 1.

 

8. PERSONAL DATA AND GDPR

All personal data processed is in accordance with GDPR. When you make a purchase, you agree that Helena Skolling Creative AB store and manage your personal data. We store the information that is necessary to complete the agreement with you and to be able to conduct our business. According to GDPR, you have the right to access the information we have registered about you. If the information we store about you is irrelevant, incorrect or incomplete, you can request that the information should be corrected, limited or removed, which we do to the extent possible under the applicable law (such as the Accounting Act). We are the personal data controller for the information that is collected and have entered into personal data support agreements with our subcontractors. Below you can see which subcontractors we use and for what purpose we use them.

We use the following subcontractors to conduct our business: 

Shopify Inc as an e-commerce provider. We use Shopify Payments for handling payments, repayments and for payment-related support issues. 

The information that you specify when ordering and doing your payment: name, card details, social security number, telephone number, e-mail address and address are sent encrypted to Shopify Payments.